Top Reasons Why People Get Frustrated With Customer Service Lines
Everyone in their life time has rung up a customer service line before. It is said that up to 80% of people actually end up having a bad experience every time they ring up a company. There are numerous reasons as to why this happens so let’s take a brief look at them.
Long Hold
Probably the most frustrating aspect of this all is the amount of time that people get put on hold. This is simply not possible in this day and age as we all have very hectic lives. We have all experienced being put on hold for hours where they either play terrible music, or every five minutes say that there is 20 people before you in the queue, which surprisingly never changes.
Not Helpful
When you do finally end up getting through to a customer service representative it’s probably a spotty teenager chewing gum on the other end. The only words they seem to have in their vocabulary is “I don’t know mate”.
Transfer
After you get the “I don’t know” statement you then get told that you are going to be transferred straight away to another department, but guess what? You go back in that big queue and end up holding for hours again.
Cost
Then finally after all of these transfers you have probably ended up being on the phone for well over two hours and the cost of the call was probably more than the query was worth. Then your bill ends up coming through but you don’t want to take the chance and call the company again as you will enter the vicious circle of terrible customer service.
