Shout It Loud

With so many people afraid to make official complaints over poor firms of solicitors, this article evaluates the straight forward procedures that may be employed to seek blameworthiness and complain about your solicitor.

If people are furnished with a poor level of service through their appointed solicitor, they may often feel as though there is very little they can do to address this problem. In fact, often they may even feel very intimated over the prospect of making a formal complaint about the firm of solicitors. They will appreciate the fact that solicitors are legal experts and may be anxious that their complaint could backfire on them, in some way.

The first piece of advice would be that you should try not to feel this way. When all is said and done, firms of solicitors are businesses, just like any other type of service provider. The Law society regulate them and they must have professional standards and must obey the law. Where a solicitor breaches these regulations, you have every right to pursue an official complaint.

Complaining about a solicitor may come up for a number of things. A lot of the time these will relate to poor levels of service having been received. This would include circumstances such as when a solicitor has failed to communicate with you adequately over your case, for example. It would also extend to a solicitor failing to carry out essential work that was required to progress your case, or even when you believe you have been grossly overcharged through the firm.

Raise the issue with the solicitors them selves in the firest instance if you have not already done so. Set your issue out in a letter to one of the managing partners. They will be obliged to do what they can to resolve your complaint in-house. Once you have exhausted this process, if you remain unhappy with the response, you are entitled to approach the Legal Complaints Service. This is a body that comes under the jurisdiction of the Law Society. In many ways, the Legal Complaints Service will act as an arbitrator between yourself and the firm. However, they do have the authority to become more actively involved and they can insist that a certain action is carried out by the offending firm of solicitors.

Remember thought it is the modern world. Firms of solicitors are obliged to ensure that they are providing their clients with the best level of customer service at all times. As with any other professional service provider, when they fail to do this, they must be held accountable.

If you have had some bad experiences with solicitors in the past and are concerned that most firms are much the same, you should definitely use a solicitors directory which allows people to rate a solicitor and includes up-to-date reviews. Solicitor.info is one such example and here you will be able to decipher between the good and bad solicitors and make an informed decision as to whom you choose to instruct.